I am pleased to announce a new way to get support for Hellbreath Woorld.

[align=center]Hellbreath World Support Center
http://www.hellbreathworld.com/support/[/align]

A ticked based system to answer your questions and resolve your problems.
The forums will still be active, game master support will stay open.

The best way to contact us for ingame related issues will be to use this new support ticket system.

Here is how it works:

Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

Submitting A Ticket



When you submit a ticket nothing will happen until after a staff member responds (if needed) to your question, you will then receive an email with a ticket number and url you can use to view/update the ticket.

This is what you will see when you submit a ticket:

Thank you for contacting us.
A support ticket request has been created and a representative will be getting back to you shortly if necessary. You will not recieve an email or ticket number until a staff member replies to your question.

When a staff member posts a reply, an email with the ticket number will be been sent to noreply@hellbreathworld.com. You\'ll need the ticket number along with your email to view status and respond online.

Email Response

characternamehere,

Our customer support team personnel has replied to your support request #321267

You need to press CRTL+U to switch spell screens.

We hope this response has sufficiently answered your questions. If not, please do not respond to this email. Instead, visit the link at the bottom of this email or login to your account for a complete archive of all your support request and responses.

http://www.hellbreathworld.com/support/ ... m&t=321267

If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.

Viewing Ticket

another great addition. thanks guys!

looks good keep up the good work

omg .. so long no play helbreath..tav long player in helbreath..i still remember u.. lol

does any GM/Admin read it lol ... I send you a ticket hmm some time ago and it supposed to be quicker than pm ingame or on forum ...
it isn't ;/
please do something about it
TY

my ticket number: #694851

Yes we have the ticket, I just dont have a good answer for it right now. I will try to look into it further I know that its been reported before but I dont recall what we have told people.

Sorry for the delay, I dont reply because if you dont reply after I do then it goes into the answered section which is not something we look at. I leave it open so it reminds me to check into it. I might at leasty from now on reply saying we have the ticket etc etc.

ok
but still keep on the good work
and keep working